At Vaughan Diann Salon and Spa, we prioritize your experience while ensuring a smooth operation for all our clients. To help you understand our policies regarding bookings, cancellations, and refunds, we’ve created this informative guide.

As a small business, last-minute cancellations have a direct impact on our team. We appreciate your understanding and support in helping us maintain a smooth and respectful schedule for everyone.

WELLNESS

Our Wellness spaces are home to independent licensed professionals who provide their own services within our salon environment. Please note that they are separate businesses and are not employed, partners, or affiliated w/ Vaughan Diann Salon and Spa. All services, payments and questions should be directed to the individual wellness provider.

APPOINTMENT REMINDERS

We send a courtesy appointment reminder two days before your scheduled visit as a helpful reminder. Ultimately, it’s your responsibility to manage your appointments. We appreciate your understanding and cooperation with our policies, which are designed to enhance your experience at Vaughan Diann Salon and Spa.

ONLINE BOOKINGS

Online bookings require a 50% deposit, which is applied to your service total. By booking online, you authorize Vaughan Diann to retain the deposit for future appointments if you miss your appointment without proper notice of 24 hours.

No deposit is required when scheduling by phone. For multiple services or appointment adjustments, please call the salon for assistance.

CANCELLATION POLICY

Appointments canceled with more than 24 hours’ notice are eligible for a deposit refund upon request.

Changes made within 24 hours of your appointment are non-refundable; however, your deposit will remain on your account as a credit for future services.

REFUND POLICY

While we strive for excellence in every service, we understand that sometimes things may not meet your expectations. If you are unsatisfied with your experience, please inform us within 48 hours. However, please note that we do not offer refunds for services, products, or for hair extensions and wig purchases.

*Products are eligible for exchanges only.

ARRIVALS & TIMINGS

Please arrive on time so we can give you the full experience!
If you’re more than 15 minutes late, your service may need to be adjusted or rescheduled

RESPECT & SAFETY

For the safety of all guests and to allow our professionals to perform services without distraction, children who are not receiving a scheduled service may not accompany guests into service areas. We appreciate your understanding and cooperation in helping us maintain the professional atmosphere and safety standards our team and guests deserve.